Quantyra Analytics
Data Deletion Policy
Last Updated: May 28, 2026
This Data Deletion Policy details how Quantyra Analytics Private Limited ("Quantyra") manages the removal, scrubbing, and permanent sanitization of user records within the Marketing4Sight Expert Marketplace. It specifically addresses compliance frameworks required by Meta Platforms, Inc. and LinkedIn Corporation regarding the 30-day maximum Service Level Agreement (SLA) for purging user information obtained via third-party APIs.
1. Initiating a Deletion Request
Users can initiate a request to permanently wipe their platform profile data through two separate channels:
- Self-Service Dashboard Deletion: Navigate to the user application dashboard and select Settings → Privacy → Delete Account. The request is recorded automatically.
- Manual Email Notification: Send an explicit written request from your registered email address to contact@quantyraanalytics.com using the clear subject line: Data Deletion Request - Marketplace Account.
2. Timeline and Processing Workflow (The 30-Day SLA)
To ensure system consistency, Quantyra enforces a multi-tiered scrubbing cycle completed within a 30-day window:
- Phase 1: Immediate Account Suspension (Within 24 Hours): The user profile is immediately labeled "Inactive" in our system. The profile is hidden from all live marketplace dashboards, search indexes, and brand viewing carousels. API connection tokens for Meta and LinkedIn are immediately dropped.
- Phase 2: The 14-Day Grace Interval: The account remains suspended for 14 calendar days. This buffer allows accidental deletion requests to be securely reversed without permanent loss of credentials.
- Phase 3: Deep Database Scrubbing (Days 15–30): If no reversal request is submitted, our automated data sanitation scripts clear the data permanently from our primary databases and object storage buckets.
3. Data-Specific Deletion Actions
When a hard delete occurs, records are treated based on their data class as follows:
| Data Category | Retention/Scrubbing Action Taken | Technical Method |
|---|---|---|
| Personal Identity Records (Names, Emails, Phones, OAuth tokens) | Permanently deleted. All active access strings are severed. | DELETE statements executed on primary database records. |
| Expert Profiles & Assets (Bios, Portfolios, Certifications) | All original files are wiped out completely. Biographical fields are destroyed. | Complete file deletion from active object stores (e.g., AWS S3). |
| Communication Records (In-app Workspace Chats & Files) | Shared conversational text fields and related files are permanently wiped out. | Complete removal of target indices from database collections. |
| Financial Ledger Records (Escrow History, Fees, Payout Tracking) | Retained securely for 7 fiscal years. Data is completely stripped of personal identities. | Anonymized mapping. External database records keep only blind reference IDs. |
| Platform Interaction Analytics | Stripped of personal identities. Remnants are merged into high-level business analytics trends. | IP addresses and unique user keys are permanently removed. |
4. Handling Meta and LinkedIn User Data
In accordance with Meta and LinkedIn Developer Policies, if a user requests data erasure or disconnects our app integration permissions:
- All profile data, photos, and professional descriptions imported from the third-party provider will be deleted from our systems within 30 days.
- Our platform will not re-harvest data for that unique identifier without explicit fresh consent and a manual opt-in workflow from the user.
5. System Backups and Archives
Data remnants residing within daily automated system disaster recovery backups cannot be isolated instantly. These offline backup packages are fully encrypted and are scheduled to be overwritten automatically within a standard 30-day retention loop. Once overwritten, the target data is permanently unrecoverable.
6. Legal and Operational Exceptions
Quantyra will defer the final permanent deletion of target marketplace records under the following conditions:
- Active Disputes: If an expert task or escrow payment is undergoing administrative dispute resolution, data is preserved until the issue is officially closed.
- Statutory Financial Obligations: Core financial data, transaction footprints, and compliance values must be held for 7 years under Indian tax laws and enterprise accounting standards.
7. Data Deletion Verification
Upon the successful completion of the deletion process, an automated final notification is sent to the user's registered email address confirming that all personal information has been permanently removed from our active systems.
For questions regarding verification or deep-scrubbing parameters, please contact:
Email: contact@quantyraanalytics.com